Confirmation mail tracking

[Gregwhates]

I am in the UK, so covered by the CE certification

[ronan]

According to Joe, CE cert was completed last week

[Chicken]

It seems we are at around 28xxx-29xxx orders currently, for those that are expecting address confirmation email.

[Pib]

Really hoping the shipping number comes today, otherwise they missed the estimated window. Patience is a virtue, gotta remember that.

[ronan]

Unfortunately it looks like it's going out of schedule : https://www.reddit.com/r/LightPhone/com ... preorders/

I thought people here might find this helpful.I have been in touch with Light Support and they provided an update on shipping. I ordered in late October/Early November and my estimated ship date is June. I was originally hoping for an April delivery (as my order confirmation estimated March, and I expected some delays).

Don't go crazy checking your emails daily, if you preordered any later than this then you won't receive the phone for a few months at least.

And Joe response :

We tried to articulate the delays in our updates/blog posts, I'm sorry that this feels like a drastic shift, we are doing everything we can to speed up the roll out. It's been hard to communicate the timelines clearly for all users in the updates, considering the delivery is happening over a few months (from March 27th to July for more recent pre-orders), so I apologize that wasn't more clear. I wish there was a cleaner and more specific way to have handled this communication.

FWIW - Boost Mobile did "pre-order" the phones too quite early, putting down the full deposit months before they will get the phones, similar to other users. It's been a conversation with them since we announced the device last June. I get how frustrating that is though, and it's been a concern of mine, the optics of it being available in a few stores before all pre-orders get the phone. It feels like a necessary opportunity and promising partnership for us to be in retail for the first time. Their big P.O. helped us in a big way and they seem to really believe in the mission of what we are trying to do in a way that no carrier has to date. We do expect some pre-orders will cancel and get the phone in store, which sucks because that is limiting geographically and doesn't feel fair.

[Breemux]

It seems we are at around 28xxx-29xxx orders currently, for those that are expecting address confirmation email.

Wait, you've heard someone with 29xxx getting an email confirmation?

[Prefectionist]

Anyone else confused by the email order? Over the past couple days there have been people in 27XXX getting emails, but just today it was revealed on Reddit that there are 16XXX orders just now receiving emails. In other words, July preorders have received confirmation emails before June ones. I'm 36XXX, so I won't get mine for a while anyway, but was just wondering what's going on here if anyone knows something I don't.

[ronan]

While I don't have any additional information to share, I wanted to express some disappointment about the recent timing shifts. I completely understand how challenging it is to release a product according to the initial timeline, but my main concern is with the communication approach.

According to my email, I was supposed to receive my LP3 in April, and I did receive a message indicating there would be a 2-3 week delay. However, based on Discord discussions, it seems I should actually expect my LP3 in July (or possibly even later).

I genuinely appreciate that Joe is accessible on Discord and that we can speak with him directly. This level of accessibility is uncommon and truly valued. However, I feel that some important information has been shared primarily through Discord rather than through official channels - such as Boost's order of 1,000 units that will apparently be delivered before pre-orders, and the significant timeline shifts that were only partially announced on Discord.

I'm not angry, but I am uncertain about what to expect. While I acknowledge the pre-order price was lower, I viewed this as compensation for purchasing a product sight unseen, rather than a discount in exchange for accepting timeline shifts.

Again, I understand delays can happen - that's not the issue. What concerns me is that I no longer feel like an early adopter being kept in the loop, and I'm disappointed by the lack of comprehensive email/official communication that would reach all customers, not just those active on Discord.

Despite these concerns, I'm still a huge fan of Joe and the entire Light Phone team and their mission. I really believe in what you're doing, and I'm looking forward to joining the Light Phone community when my device finally arrives!

[exanimo]

Wait. Are you saying that you received an address confirmation email for an April delivery and they delayed it?

[ronan]

No sorry, I meant that my order confirmation mail said April.